Shipping & Returns

Shipping Policy

Thank you for choosing The Peptide Company, LLC. We are committed to processing and shipping your orders as efficiently as possible.

Order Processing

  • Orders are typically processed within 1–2 business days after payment has been received and verified.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During periods of high order volume, processing times may be extended.

Shipping Methods

We offer shipping through trusted national carriers. Available shipping options and estimated delivery times are displayed during checkout.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. The Peptide Company, LLC is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information.

Lost or Delayed Shipments

After a package has been transferred to the shipping carrier, delivery is subject to the carrier’s operations. While we will assist customers in resolving shipping issues whenever possible, we cannot guarantee carrier delivery times.

If your package appears lost or significantly delayed, please contact our customer support team so we can help initiate a carrier investigation.

Damaged Shipments

If your order arrives visibly damaged:

  • Photograph the package and its contents immediately.
  • Retain all original packaging materials.
  • Contact us within 48 hours of delivery.

We will review each claim and work toward an appropriate resolution.

Return Policy

Due to the nature of laboratory research products, all sales are generally considered final.

To help protect product integrity and maintain quality standards, we cannot accept returns of products that have been shipped or opened, except where required by applicable law.

Incorrect or Damaged Orders

If you receive:

  • the wrong product,
  • a product damaged during shipping, or
  • an item missing from your order,

please contact us within 48 hours of delivery. We may request photographs and order details to evaluate your claim.

If the claim is verified, we may, at our discretion:

  • replace the affected product,
  • issue store credit, or
  • provide a refund to the original payment method.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered fulfillment or has been shipped, it cannot be canceled.

Refund Eligibility

Refunds may be issued only in situations such as:

  • duplicate orders,
  • verified shipping errors made by The Peptide Company, LLC,
  • products that arrive damaged due to shipping,
  • or other circumstances determined by our customer support team.

Approved refunds are generally processed within 5–10 business days, depending on your financial institution.

Contact Us

If you have questions regarding shipping, returns, or your order, please contact our customer support team.

We are committed to providing timely assistance and working with customers to resolve order-related concerns whenever possible.